Frequently Asked Questions
Q: What are those crystal diamonds you sell?
A: Alaska Crystal Diamonds are a very rare type of double terminated quartz with exceptional clarity and harder than regular quartz with a hardness value of 7.5 on Mohs scale making it the perfect choice for jewelry.
Q: Why choose Alaskan Arctic Stones LLC?
A: We are a small family owned and operated company with the ability to bring to our valued customers a unique line of authentic high-quality Alaskan jewelry at a fair and just price.
Q: Are the gemstones sold on this website mined in Alaska?
A: Yes! We mine the crystals ourselves at our personally owned mine located over 100 miles north of the Arctic circle.
Q: Do you sell loose stones on this site?
A: We do not sell loose stones at this time but hope to have the opportunity to provide them to our customers in the near future.
Q: Why is the selection of products so limited?
A: This is a fledgling business just up and running. We are working on many interesting and unique Alaskan designs and hope to have them available to our valued customers soon.
Q: Are you able to produce custom jewelry for me?
A: Absolutely! We can set our stones into any design you wish. Send us a photo or sketch and we will be glad to give you an estimate of cost and time to be produced.
Q: How can I make sure the ring I order will fit perfectly?
A: If you are not sure of your ring size it is highly recommended that you have your ring finger sized by a jeweler and get a diameter size in millimeters in order to assure you get a perfect fit when purchasing on the internet to avoid extra costs with resizing and shipping.
You can also take an existing ring that fits perfect and have it sized for diameter in millimeters and give us that size when ordering.
We have included an international ring size chart on this site to assist you in sizing your finger. When downloading the pdf file please ensure that your print settings are at 100% when printing the tool page and that it is not being shrunk down to fit the page! This tool will help you determine your finger size and ring size if you are not sure what it is.
Q: Is there any sales tax charged on this website?
A: There is no sales tax in Alaska therefore only sales made physically in Sitka will be charged a 6% city sales tax.
Q: How durable are your Alaska Crystal Diamonds?
A: Our crystals have a hardness of 7.5 on the Mohs scale with the ability to scratch glass and steel making our pieces of jewelry something to be enjoyed for many years to come and passed down as a keepsake.
Q: Is your jewelry guaranteed?
A: Yes. All of our rings and earrings come with a five-year warranty against any damage due to regular use. If any damage due to normal wear does occur we will repair or replace the stone at no cost to you the customer. All jewelry we sell on this website comes with a 14-day money back guarantee. If not satisfied for any reason with your purchase simply return the unworn item within 14 days for a full refund.
Q: Does your jewelry come with a certificate of authenticity?
A: Yes! Every piece of jewelry we sell comes with a certificate of authenticity guaranteeing the origin of our Alaska Crystal Diamonds. Do not be fooled by other Alaska gemstone jewelry claiming to be from here but neither mined or made in Alaska. Be sure to ask before you buy!
Q: Are there many gemstones found in Alaska?
A: Gold and silver is found throughout much of Alaska but unfortunately very few gemstones of value are mined here compared to other places in the world. Our crystal diamonds are extremely rare for Alaska and the only gemstone like it found above the arctic circle anywhere in the world!
Q: What methods of payment do you accept?
A: We accept major credit cards and PayPal. We also accept personal check, money order, cashiers check, and company check.
Q: How do I contact you if I have a question or want to see the jewelry in person?
A: We can be contacted any time via email at email@example.com or you can call by phone 907-752-5533.